Questions before you ride
Sizes, range, delivery, the free first service and returns, answered in plain words. Anything else? Ask us and we'll get back to you.
What riders ask us most
Straight answers on choosing, receiving and looking after your bike.
Which bike suits my commute?
Short, flat ride and you want everything included? The 7-speed city bike comes with basket, mudguards and lights. Longer distances or hills: the e-bike, with up to 80 km of range. Mixing train or metro with the bike, or short on space at home: the folding bike folds in 15 seconds and weighs 12 kg.
How do I choose the right size?
Tell us your height and how you ride, by email or phone, and we'll recommend the right frame before you order. In Barcelona you can also come to Carrer de Girona 64 and try one.
How far does the e-bike go, and how do I charge it?
The electric city bike has a range of up to 80 km and a rear hub motor. The battery is removable, so you can take it off and charge it at home or at the office, without carrying the bike upstairs.
How small does the folding bike get?
It rides on 20-inch wheels, folds in 15 seconds and weighs 12 kg, so it's easy to carry onto public transport, under a desk or into a small flat.
Do bikes arrive assembled?
Yes. Every bike is set up and tuned in our own workshop before it ships, and arrives fully set up and ready to ride.
How long does delivery take, and what does it cost?
Bikes are delivered by courier across Spain in 2–3 days. Accessories arrive in 1–2 days, with free delivery on orders over €75. Full details on the Delivery & returns page.
How can I pay?
Online by card or with Bizum.
What does the free first service after 300 km include, and where?
After your first 300 km, bring the bike to our workshop on Carrer de Girona 64, Barcelona. We go over it and re-tune what has settled in after the first kilometres, at no cost.