Delivery & returns
Bikes arrive set up and tuned in 2–3 days. Accessories land in 1–2 days, with free shipping over €75. Changed your mind? You have 14 days to send it back.
Pay online with your card or with Bizum at checkout.
0214-day returns
You have the legal right to withdraw from your purchase within 14 days of receiving it. Here is how it works.
Write to hola@velourbano.es with your order number within 14 days of receiving your order.
Put the item back in its original condition, ideally in the packaging it came in.
We reply with the return details and organise the pickup or drop-off with you.
Once the item is back with us, we refund you to the payment method you used: card or Bizum.
No. We assemble and tune every bike in our workshop before it ships, so it arrives ready to ride. And the first service after 300 km is free.
Take a few photos of the box and the item, then email them to hola@velourbano.es with your order number. We'll get back to you and sort it out.
Our shop is at Carrer de Girona 64. Get in touch before you order and we'll tell you what's possible for your bike or accessories.
Your order travels by courier. If you want to know where it is, email us with your order number or call the shop and we'll check for you.
Email hola@velourbano.es, call us or drop by Carrer de Girona 64, Barcelona, Mon–Sat 10am–8pm. Or send us a message below.